Senior Manager - Life Insurance Operations
Ref # INS016241
Location Gurgaon 22 A IN - Office
Date Published: Monday, November 7, 2022
Band 4D
Points 600
Description
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Senior Manager - Life Insurance Operations
Responsibilities:
• Drive Continuous Improvement
• Develop a strategy for team to reach organization goal
• Communicate clear instructions to team members
• Monitor team members and able to provide mentorship whenever needed
• Manage the flow of day-to-day operations
• Create reports to update the company on the team's progress
• Rapport building with the internal & external stakeholder
• Take care of any issues that arise during shift promptly and professionally, seeking advice from the duty manager where vital
• Ensure that the highest possible levels of customer service are delivered at all times
• Assist the Manager as and when vital to make the business run effectively and efficiently
• Ensure the team serves all products to company and brand specification
Qualifications:
Minimum qualifications
• Proven experience in Insurance Operations and backend operations for Life Insurance products (Claims/Customer Service/ Policy Admin)
• Should have worked in Team Handling/ people facing role. Proven track record for leading 20 to 25 resources and keeping an engaged workforce
• Graduation in any stream except B.Tech and Technical Graduation & Law
• Insurance knowledge and ability to understand and interpret Insurance terminology
• Proficient with MS Excel, MS Word, MS PowerPoint
• Ability to do root-cause analysis for process gaps highlighted
• Collaborative approach towards resolving the issues with partners & peers/sub-process areas
• Ability to crunch data, possesses data driven & fact based approach
Preferred qualifications
• Good analytical and problem solving skills
• Ability to communicate verbally and through emails/Phones with businesses
• Proven track record to build effective working relationships with clients & internal partners
• Project Management and ability to manage several priorities
• Positive attitude with a focus on continuous operational improvement and an open mind to change
• Highly motivated and committed!
• Passion for working with people!
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