Inviting applications for the role of Training Manager – AP English

Training Manager-AP

Basic Information

Ref # LIF011589

Location Gurgaon Badshahpur - IN Office

Date Published: Wednesday, April 12, 2023

Band 4C

Points 600

Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Inviting applications for the role of Training Manager – AP English 

In this role, you will be responsible for handling the business training for a Goods Retail business. You will work for the training function with a proactive and problem-solving approach with good logical reasoning ability and interpersonal skills that keep you connected all the time. You will be encouraged to have good client management skills and reporting and data analytical skills.

Roles and Responsibilities

• Handle every Training deliverable end to end (stable processes) – Manage BAU for L&D & Training

• Drive every project to completion with all timelines met – take calls to disseminate information, write emails, follow up, take calls to share status, report, complete and RAG status, contact outliers and ensure compliance to closure timelines

• Build daily/weekly reports and dashboards on new hire training, Process Knowledge Tests, SOPs, HOTO or any training documentation to show progress or decrease in status

• Handle and create different views of data and create Power point presentations for reviews (Views will always change and will need to be redesigned)

• Co-ordinate for Infrastructure & Logistics for Training through the Knowledge Transfer

• Handle every aspect of New Transitions from the Training perspective and leading the team from Knowledge Transfer into Stable Operations

• Build Pre KT & KT Plans and ensure daily adherence and effectiveness of Training 

• Readiness of new hire class – logistics, creation of documentation & use of Learning Tools

• Timely & effective pre - process & process trainings (internal or client led)

• Feedback & mentorship of new hires & Process Trainers

• Ensure 100% adherence to new hire learning paths and manage 100% Green Training Audits

• Ensure 100% adherence to SOPs/Update trackers, Update dissemination for all new and stable processes

• Deployment of Global L&D Standardized Practices for the scoped population/site  

• Creating & delivering 30-60-90-120 Days L&D Roadmaps basis Training Needs Identification & granting of Licenses To Operate

• Ensure 100% Coverage for periodic Process Knowledge Trainings, refreshers and conducting Assessments using various modes of testing

• Enable addressing any knowledge or skill gaps through creating learning forums that deliver relevant trainings 

• Driving Training on Online platforms and adherence to Targets at the account level

• Setting up and maintaining Hygiene for Training Audits for all Knowledge Management Pillars

• Conduct error root cause analysis, training needs identification, planning and conducting refreshers, knowledge assessments

• Build action plans for people missing SLAs during training and post training completion

• Lead the Quality metric for the process and accountable for the team of Quality auditors and be responsible for the Quality audit frameworks for the business

• Daily touch points with process trainers, SME to effectively drive knowledge management and people development practice

• Lead all the Quality and Improvement in execution projects

• Be a consultant to the business and advise operational improvement ideas

• Plan and organize employee domain and development programs and as per the training need identification

• Upskill employees on business domain based on training and development needs assessment

Essential skills: 

• Must have an experience in Reporting, data analysis and views and creating PowerPoint slides with robust data views for all deliverables

• Excellent Interpersonal skills

• Effective probing skills, Proactive communication & High analytical skills – should be able to foresee issues and suggest solutions, with impactful data

• Passionate, committed to learn and make learning impact felt in the business

• Must have decision-making capability

• Problem solving skills with customer centric approach

• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service

• Good in MS Excel and PowerPoint

• Ready to work on stretched working hours

• Ability to independently interact with internal and external customers

• Excellent people management and customer management skills

• Effective presentation skills

• Focus on Customer satisfaction

Minimum qualifications

• AP end to end domain knowledge

• Exposure to the latest tools and technologies in AP (ERPs, AP Workflows, Invoice Exchange, Settlement Platforms, Robotic Automation etc.)

• Operation / Transformation/ Project management experience

• Ability to interact with CXO level members in client organizations

• Ability to work in a cross cultural environment very collaboratively

• Influencing skills, Creative thinking/innovative mind-set

Preferred qualifications

• Development and implementation of AP tools and technologies (e.g. Mailroom, Akritiv, Case Tracker, Remedy, etc.)

• Exposure to Invoice Exchange platforms like Tungsten, Ariba, Tradeshift, etc.

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