Order Management - Senior Process Associate –German – Hybrid Cluj


Basic Information

Ref # HMS024958
Location CLUJ-Napoca UBC 1 Riviera RO - Office
Date Published: Monday, October 31, 2022
Band 5B
Points 350

Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of Order Management - Senior Process Associate –German – Hybrid Cluj

Your job will involve invoice and payment processing, workflow management and issue resolution.

What will your day to day role involve!

Responsibilities

Interaction:
Works with end customer and internal departments of the customers
Works with Ops leads and customers to design, implement and drive Value Generating [VG] roadmaps;
Activity:
Processing orders in ERP for:
Orders confirmation
Supply confirmation
Third party vendors
Invoicing
Reporting
Offering information to customers via e-mails/phone;
Updating the system regarding clients, supplies, pricing;
Maintaining relations with logistics partners and informing customers regarding availability and deliveries;
Creating purchase orders (POs) for the third party orders;
Offering resolutions for internal updating requests: credit/ debit notes, reimbursements;
Building a relation with clients and sales representatives;
Checking and solving potential issues between client purchase orders (PO) and system information;
Communicating with the warehouse and forwarders and efficiently manage the delivery process to ensure return of goods to the final recipient;
Preparing the relevant documents for the orders (export, transport, customs, insurance);
 

 

Qualifications we seek in you!
Minimum qualifications

Communicative level of German and English – C1
Good MS Office (especially MS Excel) knowledge.
Analytical thinking and self-starter.
Preferred Qualifications
Client management expertise.
High motivation and agility to learn new things
Ability to work under time pressure
Previous OM experience is a plus
Good professional German skills

What can we offer?

Attractive salary;
Stable job offers - employment contract
Work in a multicultural and diverse environment with employees from over 30 countries
Genpact supports professional trainings and great career development opportunities
Free access to our award-winning learning platform
Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

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